Golden Plinko Support

Beijing Shenma Matrix Technology Co., Ltd.

For gameplay, cloud progress, rewards, account deletion or privacy requests, email us with your app version, device model, a description of the issue and any displayed request identifier. Please do not send passwords, authentication signatures or verification codes.

You can export cloud data or delete your cloud account in the game's Settings. Disconnecting cloud saving stops new uploads. Android players can also delete their Google-linked cloud account online without installing the app. Sign in with the same Google account used for cloud saving. Dedicated app store review accounts can use the Review access section on the same page with their assigned credentials. Local progress can be cleared separately on your device.

Delete progress and keep your account

To erase your game progress without deleting your cloud account, open Settings → Cloud save → Delete progress and restart, then confirm. This clears your saved game progress, virtual balances, balls, owned jewels and weather, collections, Lotto and reward state, and game settings. Your cloud account identity and privacy consent remain. The game starts again from initial progress after the deletion succeeds. Security records and necessary retry records follow the retention policy in our Privacy Policy.